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    « Goodbye to all this | Main | Still in BT offline limbo »


    Francis Sedgemore


    I suggest copying this "diatribe" to BT's CEO, Ben Verwaayen ( You may get a personal reply (I did, from his Blackberry PDA), but even if you don't, Verwaayen is likely to have the problem dealt with PDQ, as he really doesn't like this kind of negative publicity, and appears to be a customer-centred businessman.


    BT hasn't got a good reputation. Have a look at:

    If I were you, I'd opt to go with Zen, who have come out on top for the past 3 years - and they're available 24/7 - with calls to their centre in the UK.

    Steve M

    I too had problems with BT Broadband. In my case I suffered frequent 'line drops' which persisted for 1.5 years. In the end I solved the problem myself and informed BT of the solution which, as far as I know, they then implemented on their service. Towards the end I communicated directly with Theresa Innes of the
    BT Broadband Complaints Department at This gave me some satisfaction and I finally negotiated a complete refund of all of my broadband fees since the installation.

    Shortly afterwards I too changed to Zen Internet whom I have found to be much better, not least because I no longer have to speak to anyone at BT when I get a problem. Recommended.

    Welcome back by the way. I've missed reading your thoughts during these difficult times.


    Hi Judy,

    Glad to hear from you. As Steve said (above) it's been hard going at this end of the world too without your posts.

    Although I must say reading this particular post has given me some unease. My husband and I are moving at the end of this month--next door. And that whole concept of a move next door has already begun confusing our various service providers.

    Hang in there!




    "I believe it's because of the tolerance that has been seen in your nation for homosexuality"

    You may be entirely correct. Perhaps God, who has created all is so displeased with this particular aspect of His creation that He wants all to shun His creatures.

    On the other hand, perhaps not.

    Not having spoken to God myself, I am afraid I do not know. For me though, I am not inclined to shun a part of God's creation based on (as near as I can tell) man's word. I mean--what if God likes all of His creatures, after all?



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